Shipping Policy
How can I place an order for Zandu products?
For placing orders, please visit www.zanducare.com
Is there a minimum value for placing orders?
There is absolutely no minimum value for placing orders
Are the prices displayed on Zandu website inclusive of all applicable taxes?
Yes, the prices displayed on our website are inclusive of all applicable taxes
To what all locations do you deliver orders?
We are delivering orders across Pan India
How should I make the payment for the orders?
For orders placed through our customer care or website, you can pay online through credit cards, debit cards, internet banking or E-wallets. We take very strict measures to ensure a fair and secure online transaction.
What are the shipping charges?
| Prepaid Order Slab | Shipping Charge |
| Prepaid (₹0.00–₹299.99) | ₹99 |
| Prepaid (₹300.00 and ₹449.99) | ₹49 |
| Prepaid (>₹450) | ₹0 |
| COD Order Slab | Shipping Charges | COD Charges (Non-Refundable) |
| COD (₹0.00–₹299.99) | ₹99 | ₹49 |
| COD (₹300.00 and ₹449.99) | ₹49 | ₹49 |
| COD (>₹450) | ₹0 | ₹49 |
In case of prepaid order return or cancellation, applicable shipping charges will be deducted from the final refund amount. This helps us recover logistics costs incurred in delivering the products to you, while also supporting efforts to reduce unnecessary environmental waste.
Cash on Delivery (COD) will be available only for select users, based on eligibility criteria determined at our discretion. Customers may also have the option to place an order by making a COD convenience fee of ₹49. Please note that this COD convenience fee is non-refundable in the event of any order cancellation.
Currently, Cash on Delivery (COD) is available only on the website and not on the Zanducare app, currently. We regret the inconvenience caused.
Will I get any confirmation after placing the order?
Once you place the order, a notification will be sent to your email address and your registered mobile number along with the order reference number
How do I track my order?
We ship orders through our registered courier partners. As soon as the order is shipped, you will receive an SMS from our courier partner which includes the AWB courier tracking number. Using the AWB number, you can either track the order on our website or on the website of our courier partners
When will I receive the order?
The estimated time of delivery is generally 4-5 business days, time may vary according to your delivery location
When will I get the invoice for my order?
Invoice copy will be provided to you when the order is delivered to your address
Who do I contact in case of any order queries?
Please feel free to email us at care@zanducare.com









