Our privacy is important to Emami Group. Emami respects the privacy of every individual who visits our website. Emami is sensitive to the privacy concerns of the visitors to its websites and recognizes that you are concerned about the information you provide us and how we treat that information. This privacy statement provides information about the personal information that Emami collects, and the ways in which Emami uses that personal information.
Personal Information Collection
When you visit this website, we will not collect any personally identifiable information about you (such as your name, address, contact number, e-mail address etc) unless you provide it to us voluntarily. If you opt not to provide us with personally identifiable information no material consequences will result, although you may be not be able to participate in certain promotions, receive product information, or participate in any kind of feedback.
Using Personal Information
Emami may store and process your personally identifiable information to understand your needs better and how we may improve our products and services, and to contact you (viz. we may send you marketing or promotional materials or other information), we may respond to your comments or requests for information. Emami will not give or forward your personally identifiable information to any outside organization for the organization's own use without your consent. Your information may be shared with agents or contractors of Emami in connection with services that these individuals or entities perform for the company. Should any viewer of the web site respond with information including feedback data such as questions, comments, suggestions on this Web Site, such information shall be deemed to be non-confidential and Emami shall deal with the same in the manner it deems fit.
Cross-border Data Transfers
Securing Your Data
Emami will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Agents or contractors of Emami who have access to your personally identifiable information in connection with providing services for Emami are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for Emami. However, Emami is not liable to any individual who has posted his personally identifiable information on this website and is being misused by somebody else due to no fault, negligence or otherwise on the part of Emami.
Non-Personally Identifiable Information Collected Automatically
In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include the type of internet browser or computer operating system you are using and the domain name of the website from which you linked to our site. Emami does not collect personally identifiable information automatically, but we may tie information collected automatically to your previously submitted personally identifiable information.
This website may contain links to other websites. Our websites may contain links with other websites whose information and privacy practices are different from ours Emami is not responsible for the privacy policies or practices of any third party.
Refund and Cancellation
You may raise a return/cancel request with our customer care within 24 hours from the delivery of the product. Zandu reserves the right to cancel the return request, if the customer reaches out to Zandu after 24 hours of delivery. Processing refunds will take from 30 to 45 days.
Please contact us using the Contact Information below if you have comments or concerns regarding our policies or practices. In addition, you may contact us at that address or e-mail address if you want to do any of the following:
687, Anandapur, E M Bypass
Kolkata -700 107 West Bengal
Phone: 1800 572 8000
We will be happy to answer your questions.