India's most-
trusted Ayurvedic
brand ❤

By booking a diagnostic test or home sample collection service through the ZanduCare Platform, you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions in their entirety. 

You will not be able to complete a diagnostic test or home sample collection booking unless you have expressly accepted these Terms and Conditions by selecting the mandatory checkbox provided on the booking page, prior to final confirmation of your booking. ZanduCare will not process any booking for which this acceptance has not been recorded. 

1. By proceeding with a booking, you expressly authorise ZanduCare, under these Terms and the booking flow on the ZanduCare Platform, to (a) place your test/package booking request with TATA 1MG on your behalf, and (b) make payment to TATA 1MG, on your behalf and solely out of the amount collected from you at checkout, towards the price of the test(s)/package(s) selected by you. This authorisation is limited to booking and payment facilitation on your instructions, and does not make ZanduCare a party to, or liable for the performance of, the underlying diagnostic service, which TATA 1MG renders to you directly. 
2. Select blood tests and other diagnostic packages can be booked through the ZanduCare app/website, and home sample collections can be scheduled. 
3. You should be 18 or older to book a test for yourself. If you're booking for a minor or another dependent, you confirm you have the authority to consent on their behalf, and that the information you've given about them is true and accurate. 
4. Tests are available only on a prepaid basis. Cash on Delivery (COD) is not offered for diagnostic bookings - payment must be completed at the time of booking for your booking to be confirmed. 
5. Please ensure the home address and contact information given at the time of slot booking is accurate. The phlebotomist will attempt home collection once, and will contact you prior to their visit. If the address is incorrect, TATA 1MG and ZanduCare reserve the right to cancel the booking. 
6. You may be asked a few questions about your general health, lifestyle, and medical history before your test - please answer these truthfully and completely. Inaccurate or incomplete answers may affect your reports/results for which ZanduCare is not liable. 
7. Any fasting or preparation instructions for your specific test will be mentioned on the test booking page at the time of slot booking. Please follow these as not doing so can affect both your safety during collection and the accuracy of your results. 
8. By confirming your booking, you consent to ZanduCare and TATA 1MG collecting your biological sample for the purpose of running the test, and to your data - including your test results - being shared with TATA 1MG to enable this, in line with applicable laws including the applicable provisions of  the Digital Personal Data Protection Act (DPDPA), 2023 and our Privacy Policy. 
9. These tests are fulfilled by our diagnostic partner, TATA 1MG Healthcare Solutions Private Limited (“TATA 1MG”) and its network of accredited labs. ZanduCare's role is limited to helping you discover, select, book, and pay for the test - TATA 1MG handles everything else: dispatching the phlebotomist, collecting your sample, processing it in the lab, and generating your report. 
10. Solely for collecting and remitting the test fee to TATA 1MG, ZanduCare acts as your pure agent. Accordingly: (a) ZanduCare has entered into this contractual arrangement with you to incur, on your behalf and on your instructions, the expenditure towards the price of the test payable to TATA 1MG; (b) ZanduCare does not intend to hold, and does not hold, any title to the diagnostic services procured by you from TATA 1MG; (c) ZanduCare does not use such diagnostic services for its own interest; and (d) ZanduCare recovers from you only the actual amount payable to TATA 1MG for the test, without mark-up, over and above any facilitation fee ZanduCare may separately charge, on its own account, for the booking and payment facilitation service.; The invoice raised by ZanduCare shall separately indicate the actual test fee charged by TATA 1MG and ZanduCare’s own facilitation fee, if applicable.  
11. Sample collection, lab processing, and report generation are done entirely by TATA 1MG and its accredited labs, following TATA 1MG's own protocols. ZanduCare does not run a lab, and does not employ or supervise any phlebotomist, technician, or pathologist involved in your test. 
12. Report delivery timelines shown on the platform are indicative, not guaranteed — they depend on TATA 1MG's lab processing and logistics. 
13. Cancellation or rescheduling requests must be routed to TATA 1MG via your assigned phlebotomist, TATA 1MG customer care number or contact centre. ZanduCare does not control the sample collection slots and does not have the field-level visibility to help with cancellations, reschedules or refunds.  
14. For refund requests, please reach out to TATA 1MG customer support. In the instance that they approve a cancellation or refund request, the information will be received by ZanduCare and only then will the refund be initiated. ZanduCare does not have independent visibility into field-level events like sample collection or rejection, so we rely on TATA 1MG to confirm this before we can act. 
15. Refunds may take 7 to 10 working days post initiation, to reflect back in your source of payment. 
16. Except to the extent such liability cannot be excluded or limited under applicable law, ZanduCare shall have no liability whatsoever, whether direct, indirect, consequential or otherwise, arising out of or in connection with any diagnostic test, including its booking, collection of samples, testing, analysis, reporting, accuracy, quality, delay, error, omission or any other aspect thereof. All liabilities, claims, losses, damages and responsibilities arising out of or relating to the diagnostic test and/or the services provided in connection therewith by TATA 1MG shall be solely borne by TATA 1MG, and ZanduCare shall not be responsible or liable for any acts, omissions, errors, negligence or defaults of TATA 1MG or any other person involved in providing such services on behalf of TATA 1MG. TATA 1MG. 
17. Your report reflects lab-generated data only. It does not constitute a medical diagnosis, medical opinion, or treatment recommendation. It is recommended that all lab reports be discussed with your physician or medical practitioner. 
18. These tests are not intended to diagnose, treat, cure, or prevent any illness or medical condition. If you're unwell, have symptoms, or have concerns about your results, please consult a qualified healthcare practitioner. 
19. Post booking, you will receive communication from TATA 1MG on the mobile number you registered with. Your collection slot, phlebotomist tracking, delays (if any), sample rejection or recollection, report delivery timelines, and questions about your report should be directed to TATA 1MG's customer support.  
20. ZanduCare's customer support can assist with booking, payment, and platform issues only. ZanduCare is not responsible for resolving test collection or fulfilment issues. Details of your visiting phlebotomist are shared by TATA 1MG directly with you. These are not available to ZanduCare. 
21. ZanduCare is not liable for any error, delay, omission, or mistake by TATA 1MG - whether in scheduling, sample collection, lab processing, or the report itself. 
22. Your health data and medical report will be kept confidential in line with our Privacy Policy, and applicable provisions of Digital Personal Data Protection Act (DPDPA), 2023 and/or any other laws for the time being in force. The reports and data may remain within the Zanducare website ecosystem (including our servers, back-end logins etc) in order to facilitate these as records for you in future. ZanduCare is not liable for any data issues that may arise on TATA 1MG's systems. TATA 1MG as an independent, separately regulated entity. 
23. TATA 1MG is an independent third-party service provider, operating under its own licences and lab accreditations. It is not an agent, employee, or partner of ZanduCare, and nothing about how TATA 1MG's services appear on our platform changes that. 
24. These Services are not meant for emergency or life-threatening situations. If you're facing a medical emergency, please seek immediate help from a qualified doctor or hospital. 
25. You agree to hold ZanduCare and its affiliates harmless from claims arising out of inaccurate information you've provided, your breach of these Terms, or your misuse of the platform. 
26. These Terms are governed by laws of India with the courts situated at Kolkata having exclusive jurisdiction,  
27.  If any provision of this T&C is deemed to be unenforceable then the remainder of the provisions shall operate with full force and effect and such provision which is deemed redundant shall be replaced with such legally enforceable provision which reflects the intention of the Parties to the fullest possible extent.  
28. These terms are supplemental to ZanduCare's general Terms of Use and Privacy Policy.